Luxury Customer Care Specialist – Fast-Paced Problem-Solving

Arsenault; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

ARSENAULT is seeking a proactive Customer Care professional to deliver a personal luxury shopping experience. You will handle phone and email inquiries, resolve issues promptly, and build warm, lasting relationships with clients across the world.

Your everyday work will reflect our commitment to exceptional service and attention to detail. In a fast-paced, collaborative team, you will partner with colleagues and brand partners to understand needs, manage expectations, and ensure orders are

Qualifications

• Experience in fast-paced customer-facing environments.
• Fluent English written and spoken.
• Ability to work flexible shift patterns including evenings, weekends and holidays.

Responsibilities

• Handle phone and email inquiries from customers.
• Resolve issues promptly to ensure a smooth customer journey.
• Build and maintain positive relationships with clients across the globe.

Skills

Problem solving

Resilience

Customer service

Teamwork

Fluent English

Tools

Microsoft Office

Job description

ARSENAULT is seeking a proactive Customer Care professional to deliver a personal luxury shopping experience. You will handle phone and email inquiries, resolve issues promptly, and build warm, lasting relationships with clients across the world.

Your everyday work will reflect our commitment to exceptional service and attention to detail. In a fast-paced, collaborative team, you will partner with colleagues and brand partners to understand needs, manage expectations, and ensure orders are