Concierge

Harbour Hotels; Southampton; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Harbour Hotels Southampton Harbour Hotel & Spa in Southampton is seeking a dedicated Concierge to deliver exceptional, personalised guest experiences from arrival to departure.

You''ll welcome VIP guests, assist with luggage, valet parking and drive luxury cars, coordinating with reception and other teams to ensure seamless service and memorable stays.

Qualifications

• Full, valid UK driving licence.
• Passion for luxury and performance cars.
• Excellent customer service and communication.
• Professional appearance and approachable manner.
• Attention to detail and calm under pressure.
• Discretion with guests' belongings and vehicles.
• Flexible shifts, including evenings, weekends and holidays.
• Experience in concierge/valet or luxury hospitality preferred, but willingness to learn also valued.

Responsibilities

• Welcome guests warmly and manage arrivals and departures.
• Park and manoeuvre guest vehicles safely.
• Drive luxury and performance cars with care.
• Provide efficient valet service and track vehicle keys.
• Assist with luggage, transport, directions and local tips.
• Coordinate restaurant bookings, taxis and attractions.
• Keep entrance, forecourt and parking areas immaculate.
• Assist VIP guests with discretion on special occasions.
• Communicate with reception and other departments for seamless service.
• Handle guest enquiries promptly, maintaining luxury standards.

Skills

Driving license

Luxury car passion

Customer service

Professional appearance

Attention to detail

Discretion

Flexibility

Hospitality experience

Job description

s a Concierge at Southampton Harbour Hotel & Spa, you will be responsible for delivering an exceptional, personalised guest experience from the moment guests arrive. Working within a luxury waterfront hotel, you will play a key role in creating memorable stays through outstanding service, attention to detail and a genuine passion for hospitality.

This is a hands-on, guest-facing role suited to someone who enjoys meeting new people, takes pride in providing a first-class service and is confident handling a variety of responsibilities, including welcoming VIP guests, assisting with luggage, managing vehicle movements and driving a range of luxury and high-performance sports cars.

Key Responsibilities

• Welcome guests with a warm, professional and friendly approach, ensuring a smooth and memorable arrival and departure experience.

• Park, retrieve and manoeuvre guest vehicles safely and professionally, including luxury vehicles, sports cars and high-performance models.

• Drive a variety of prestigious sports cars and luxury vehicles with confidence, care and respect for each vehicle.

• Provide an efficient valet parking service, maintaining accurate vehicle key records and ensuring vehicles are securely handled.

• Assist guests with luggage, transportation arrangements, directions and local recommendations.

• Deliver a personalised concierge service, helping guests arrange restaurant reservations, taxis, local attractions and special requests.

• Maintain the hotel entrance, forecourt and vehicle parking areas to an immaculate standard.

• Assist VIP guests and special occasions, ensuring discretion, professionalism and attention to detail at all times.

• Communicate effectively with reception, housekeeping and other hotel departments to ensure a seamless guest experience.

• Handle guest enquiries and requests promptly, always maintaining the high standards expected of a luxury hotel.

Skills and Requirements

• A full, valid UK driving licence with a confident and responsible driving style.

• A genuine passion for luxury and performance cars, with the ability to drive vehicles of varying sizes and specifications.

• Excellent customer service and communication skills.

• A professional appearance, positive attitude and approachable manner.

• Strong attention to detail and the ability to remain calm in a busy, fast-paced environment.

• Trustworthiness and discretion when handling guests’ personal belongings and valuable vehicles.

• Flexibility to work shifts, including evenings, weekends and bank holidays.

• Previous experience in a concierge, valet, hotel or luxury hospitality role would be advantageous, although a willingness to learn and a passion for service are equally important.

Compensation: To be discussed