Head Concierge

Southampton Harbour Hotel; Southampton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff discounts across hotels, dining,

Ongoing training and development

Career progression opportunities

Friendly and supportive team

Job summary

Southampton Harbour Hotel is seeking an energetic Head Concierge to be the face of our luxury five-star property on the waterfront. You will welcome VIP guests, assist with luggage and transport, and curate unforgettable guest experiences with meticulous attention to detail.

We value a proactive, personable professional who thrives in a fast-paced luxury environment and can deliver Harbour Hotels' renowned five-star service standards. Strong communication and a smart appearance are essential.

Qualifications

• Experience as a hotel concierge or similar guest-facing role.
• Demonstrated passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.

Responsibilities

• Creating memorable first and last impressions for every guest.
• Welcoming guests with warmth and professionalism.
• Assisting with luggage and escorting guests to their rooms.
• Valeting and parking luxury and high-performance vehicles; UK driving licence required.
• Organising taxis, cruise transfers and local transport.
• Providing expert restaurant, attraction and events recommendations.
• Assisting with special requests, celebrations and personalised experiences.
• Coordinating with Reception, Housekeeping and Restaurant teams to ensure seamless journeys.
• Delivering Harbour Hotels' renowned five-star service standards.

Skills

Concierge experience in a hotel

Hospitality passion

Outstanding communication

Proactive attitude

UK driving licence

Smart appearance

Weekend shifts

Job description

Do you want to drive luxury sports cars?
Do you want to meet celebrities, cruise guests and VIPs?
Do you want to earn excellent cash tips while working in one of Southampton's most prestigious hotels?

If you've answered yes, we'd love to hear from you.

Southampton Harbour Hotel & Spa is looking for an enthusiastic, confident and personable Head Concierge to become the face of our luxury five-star hotel. Every day is different, from welcoming high-profile guests and cruise passengers to assisting with luxury vehicles and creating unforgettable guest experiences.

This is an exciting opportunity for someone who enjoys meeting people, takes pride in delivering exceptional service and thrives in a fast-paced luxury environment.

What you'll be doing

• Creating memorable first and last impressions for every guest.
• Welcoming guests with genuine warmth and professionalism.
• Assisting with luggage and escorting guests to their rooms.
• Valeting and parking a range of luxury and high-performance vehicles. - Full UK Driving licence required and over the age of 25.
• Organising taxis, cruise transfers and local transportation.
• Providing expert recommendations on Southampton's restaurants, attractions and events.
• Supporting guests with special requests, celebrations and personalised experiences.
• Working closely with Reception, Housekeeping and our Restaurants to ensure seamless guest journeys.
• Delivering the five-star service standards that Harbour Hotels are renowned for.

What we’re looking for

• Someone who has had past experience of being a concierge in a hotel.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Outstanding communication and interpersonal skills.
• A positive, can-do attitude with plenty of initiative.
• A full UK driving licence with confidence driving both manual and automatic vehicles.
• Smart, professional appearance and excellent attention to detail.
• Flexibility to work shifts, including weekends and bank holidays.

Why join Southampton Harbour Hotel?

• Drive luxury and sports cars.
• Meet celebrities, VIPs and guests from around the world.
• Earn generous cash tips on top of your salary.
• Work in Southampton's flagship luxury waterfront hotel.
• Fantastic career progression opportunities within Harbour Hotels.
• Staff discounts across our hotels, restaurants and spas.
• Ongoing training and development.
• Be part of a passionate, friendly and supportive team.

If you're passionate about luxury hospitality and want a role where no two days are ever the same, we'd love to welcome you to the Southampton Harbour Hotel family.

Compensation: Competitive salary