Concierge

Harbour Hotels Group; Southampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

Harbour Hotels Southampton is seeking a dedicated Concierge for a full-time, on-site role. You will assist guests with bookings, provide outstanding service, and handle inquiries about facilities and local attractions, while supporting reception tasks and reservations to elevate every guest stay.

The successful candidate will be proactive, professional, and guest-focused, with flexibility to work weekends/holidays in a luxury hospitality environment.

Qualifications

• Experience in concierge services and reservations.
• Strong communication and customer service skills.
• Experience with reception duties and handling guest needs.
• Proactive and professional with a guest-centric mindset.

Responsibilities

• Assist guests with bookings and reservations for hotel facilities.
• Provide exceptional customer service and handle inquiries about local attractions.
• Support reception tasks and guest check-in/check-out as needed.
• Deliver personalized assistance to guests to enhance their stay, including special requests.

Skills

Concierge services

Guest communication

Reception duties

Customer-first approach

Job description

Harbour Hotels is a collection of luxury hotels, restaurants, and spas situated in some of the most picturesque locations across the UK, including Dorset, Devon, Cornwall, Hampshire, and more. Renowned for excellence, the group has received prestigious accolades like the 'Hotel Group of the Year' at the AA Hospitality Awards. Each hotel features exceptional dining experiences, including the award‑winning Jetty restaurant concept led by Chef Patron Alex Aitken, which highlights sustainable and locally sourced seafood. The group also boasts its luxurious HarSPA brand, offering indulgent treatments in world‑class spa facilities. Harbour Hotels is dedicated to providing guests with an unforgettable blend of relaxation, luxury, and hospitality.

Role Description

We are seeking a Concierge to join our team at Harbour Hotels in Southampton for a full‑time, on‑site position. The Concierge will be responsible for assisting guests with bookings, providing an exceptional customer service experience, and managing inquiries about the hotel's facilities and local attractions. Additional duties include handling reception tasks, supporting reservations, and delivering personalized assistance to guests to enhance their stay. The role requires a passion for hospitality and a dedication to exceeding guest expectations.

Qualifications

• Expertise in Concierge Services and Reservations
• Strong skills in Communication and Customer Service
• Experience in handling Receptionist Duties and managing guest needs effectively
• Proactive, professional, and resourceful with a customer‑first mindset
• Knowledge of local attractions in Southampton is highly advantageous
• Flexibility to work a variety of shifts including weekends and holidays
• Previous experience in a luxury hospitality environment is beneficial