Luxury Concierge & Guest Experience Specialist

Harbour Hotels Group; Southampton; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Harbour Hotels Southampton is seeking a dedicated Concierge for a full-time, on-site role. You will assist guests with bookings, provide outstanding service, and handle inquiries about facilities and local attractions, while supporting reception tasks and reservations to elevate every guest stay.

The successful candidate will be proactive, professional, and guest-focused, with flexibility to work weekends/holidays in a luxury hospitality environment.

Qualifications

• Experience in concierge services and reservations.
• Strong communication and customer service skills.
• Experience with reception duties and handling guest needs.
• Proactive and professional with a guest-centric mindset.

Responsabilités

• Assist guests with bookings and reservations for hotel facilities.
• Provide exceptional customer service and handle inquiries about local attractions.
• Support reception tasks and guest check-in/check-out as needed.
• Deliver personalized assistance to guests to enhance their stay, including special requests.

Connaissances

Concierge services

Guest communication

Reception duties

Customer-first approach

Description du poste

Harbour Hotels Southampton is seeking a dedicated Concierge for a full-time, on-site role. You will assist guests with bookings, provide outstanding service, and handle inquiries about facilities and local attractions, while supporting reception tasks and reservations to elevate every guest stay.

The successful candidate will be proactive, professional, and guest-focused, with flexibility to work weekends/holidays in a luxury hospitality environment.