Luxury Concierge: Personal Guest Services & City Guide

St. Regis Hotels & Resorts; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Workplace pension

Additional holiday allowance

Employee Assistance Programme

Discounts across Marriott properties

Job summary

St. Regis Hotels & Resorts in London is seeking a Concierge who blends history and modernity in providing exceptional guest experiences. The successful candidate will respond to special requests, provide local knowledge, and ensure guests receive tailored services.

Ideal for individuals with a passion for customer service, this role offers an opportunity to work in a prestigious setting with competitive benefits.

Qualifications

• Previous experience in a Concierge role within a luxury hotel environment.
• Strong passion for customer service and guest engagement.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Anticipate and fulfil unique guest needs to ensure a seamless experience.
• Provide expert knowledge of the hotel and surrounding area.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of London

Job description

St. Regis Hotels & Resorts in London is seeking a Concierge who blends history and modernity in providing exceptional guest experiences. The successful candidate will respond to special requests, provide local knowledge, and ensure guests receive tailored services.

Ideal for individuals with a passion for customer service, this role offers an opportunity to work in a prestigious setting with competitive benefits.