Luxury Butler Services Agent

St. Regis Hotels & Resorts; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Workplace pension

Employee Assistance Programme

Complimentary meals on duty

Friends & Family hotel rates

Job summary

St. Regis Hotels & Resorts is seeking a Butler Services Agent at The St. Regis London, a prestigious establishment in Mayfair. In this position, you'll serve as the main contact for guest communications, ensuring exceptional service and attention to detail during each interaction.

Ideal candidates will have experience in luxury hospitality, outstanding communication skills, and a proactive approach to meeting guest needs. Enjoy a competitive salary, various benefits, and the opportunity to be part of a vibrant team in a newly opened luxury hotel.

Qualifications

• Previous experience in front office or luxury hotel environment.
• Strong understanding of personalized hospitality standards.
• Confidence using hotel systems and communication platforms.

Responsibilities

• Act as central point of contact for all incoming communications.
• Coordinate guest requests with appropriate departments.
• Maintain accurate guest records and preferences.

Skills

Luxury guest service

Excellent communication skills

Multitasking ability

Attention to detail

Organizational skills

Discretion

Interpersonal skills

Job description

St. Regis Hotels & Resorts is seeking a Butler Services Agent at The St. Regis London, a prestigious establishment in Mayfair. In this position, you'll serve as the main contact for guest communications, ensuring exceptional service and attention to detail during each interaction.

Ideal candidates will have experience in luxury hospitality, outstanding communication skills, and a proactive approach to meeting guest needs. Enjoy a competitive salary, various benefits, and the opportunity to be part of a vibrant team in a newly opened luxury hotel.