Concierge, Pre-Opening - The St. Regis London

St. Regis Hotels & Resorts; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Workplace pension

Additional holiday allowance

Employee Assistance Programme

Discounts across Marriott properties

Job summary

St. Regis Hotels & Resorts in London is seeking a Concierge who blends history and modernity in providing exceptional guest experiences. The successful candidate will respond to special requests, provide local knowledge, and ensure guests receive tailored services.

Ideal for individuals with a passion for customer service, this role offers an opportunity to work in a prestigious setting with competitive benefits.

Qualifications

• Previous experience in a Concierge role within a luxury hotel environment.
• Strong passion for customer service and guest engagement.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Anticipate and fulfil unique guest needs to ensure a seamless experience.
• Provide expert knowledge of the hotel and surrounding area.

Skills

Customer service

Communication skills

Organizational skills

Knowledge of London

Job description

Concierge – The St. Regis London

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This destination blends history and modernity, offering signature butler service, refined interiors and an unmatched Bond Street address.

Location: 37 Conduit Street, London, W1S 2YF

Schedule: Full Time

Key Responsibilities

• Respond to guest requests for special arrangements or services, including transportation, dining reservations, and personal services.
• Anticipate and fulfil unique guest needs to ensure a seamless and personalised experience.
• Provide expert knowledge of the hotel and surrounding area, including local attractions, events, and experiences.
• Handle all guest calls, messages and requests efficiently, ensuring timely follow‑up and resolution.
• Coordinate with internal departments (Housekeeping, Front Office, Bell Services) to deliver exceptional service.
• Maintain accurate records of guest interactions and update logbooks with relevant information.
• Resolve guest concerns with professionalism, empathy and a solution‑focused approach.
• Maintain clear and professional communication at all times, both written and verbal.
• Uphold brand standards in guest engagement, appearance, and service delivery.
• Support the team in achieving service excellence and operational efficiency.

Qualifications

• Previous experience in a Concierge role within a luxury hotel environment.
• Strong passion for customer service and guest engagement.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and respond with personalised solutions.Strong organisational skills and attention to detail.
• Knowledge of London, including key attractions, dining and cultural experiences (advantageous).
• Ability to multitask and remain composed in a fast‑paced environment.
• Professional presentation and a warm, approachable manner.
• Collaborative mindset and ability to build positive working relationships.

Benefits

Financial Rewards

• Competitive salary designed to recognise excellence.
• Workplace pension.
• Company sick pay.
• Additional holiday allowance.
• Access to BenefitHub’s exclusive retail, wellness and travel privileges.
• Friends & Family preferred rates at Marriott hotels worldwide.

Career Development

• Clear pathway for internal promotions and transfers.
• Cross‑department training to refine your craft and broaden your expertise.
• Expert‑led development programmes.Continuous learning through structured programmes.
• Premium e‑learning platform access.
• Be part of an exclusive pre‑opening experience shaping the future of the property.

Wellbeing Support

• Employee Assistance Programme.
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties.
• Year‑round wellbeing initiatives and wellness activities.

Recognition & Appreciation

• Award programmes celebrating exceptional performance.
• The Astor Awards.
• Distinctive Moments celebration.
• Long service awards.
• Key life moments celebrated – birthday, anniversaries, personal milestones and achievements.
• Vibrant social calendar with team events and engagement activities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.