Luxury Community Manager - Resident Experience & Events

Urbanbubble Ltd; Manchester; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Birthday day off

House purchase day off

Job summary

Urbanbubble Ltd. seeks an experienced Community Manager for Viadux, a new luxury development in Manchester city centre. You will drive community engagement, ensure leasehold services for 375 units, and maintain a safe, compliant building.

The role involves managing PMA duties, reporting on budget performance, and delivering exceptional resident experiences while supporting a high-performing onsite team.

Qualifications

• Strong background in managing luxury residential buildings.
• Proven customer service and stakeholder negotiation skills.
• Experience leading on-site teams and coordinating contractors.
• Familiarity with service charges, lease compliance, and safety regulations.
• Willingness to pursue IRPM Level 3 and related qualifications.

Responsibilities

• Oversee delivery of the Property Management Agreement ensuring key timeframes are met.
• Ensure day-to-day onsite management complies with lease terms and statutory requirements.
• Prepare and deliver annual service charges, manage monthly expenditure, debt recovery, and contractor payments.
• Produce regular client reports on performance and budgets (weekly, monthly, quarterly).
• Implement and support resident engagement strategies and events to boost satisfaction.
• Ensure site and residents/contractors/landlords comply with HSE, ARMA, and RICS standards.
• Collaborate with Facilities Manager on PPM schedules and health & safety compliance.
• Lead with the company values, conduct reviews, and support staff development.
• Handle complaints/feedback promptly and professionally, fostering community within the building.

Skills

Property management

Customer service

Team leadership

Negotiation

MS Office Proficiency

Communication skills

Education

Health and Safety qualification

IRPM Level 3 qualification

Tools

MS Office

Job description

Urbanbubble Ltd. seeks an experienced Community Manager for Viadux, a new luxury development in Manchester city centre. You will drive community engagement, ensure leasehold services for 375 units, and maintain a safe, compliant building.

The role involves managing PMA duties, reporting on budget performance, and delivering exceptional resident experiences while supporting a high-performing onsite team.