Community Manager

Urbanbubble Ltd; Manchester; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Enhanced family leave policies

Cycle to work scheme

Season ticket loan

Pet lovers Friday

Enhanced sick pay

Study support

Birthday day off

House purchase day off

Job summary

Urbanbubble Ltd. seeks an experienced Community Manager for Viadux, a new luxury development in Manchester city centre. You will drive community engagement, ensure leasehold services for 375 units, and maintain a safe, compliant building.

The role involves managing PMA duties, reporting on budget performance, and delivering exceptional resident experiences while supporting a high-performing onsite team.

Qualifications

• Strong background in managing luxury residential buildings.
• Proven customer service and stakeholder negotiation skills.
• Experience leading on-site teams and coordinating contractors.
• Familiarity with service charges, lease compliance, and safety regulations.
• Willingness to pursue IRPM Level 3 and related qualifications.

Responsibilities

• Oversee delivery of the Property Management Agreement ensuring key timeframes are met.
• Ensure day-to-day onsite management complies with lease terms and statutory requirements.
• Prepare and deliver annual service charges, manage monthly expenditure, debt recovery, and contractor payments.
• Produce regular client reports on performance and budgets (weekly, monthly, quarterly).
• Implement and support resident engagement strategies and events to boost satisfaction.
• Ensure site and residents/contractors/landlords comply with HSE, ARMA, and RICS standards.
• Collaborate with Facilities Manager on PPM schedules and health & safety compliance.
• Lead with the company values, conduct reviews, and support staff development.
• Handle complaints/feedback promptly and professionally, fostering community within the building.

Skills

Property management

Customer service

Team leadership

Negotiation

MS Office Proficiency

Communication skills

Education

Health and Safety qualification

IRPM Level 3 qualification

Tools

MS Office

Job description

We are looking for an incredible Community Manager for our brand new luxurious site, Viadux in Manchester!

The key objective of this role is to ensure the team provides a high standard of service to residents alongside an efficient administration of leasehold services in support of 375 units. You will be responsible for our brand new five star development in the heart of Manchester City Centre, focusing on building community engagement amongst resident’s whist maintaining a safe and complaint building.

What do we offer?

• We offer a basic annual salary of up to £45,000 & amazing benefits: enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• To oversee the delivery of all aspects of the Property Management Agreement (PMA), ensuring that key time frames and client commitments are fully met.
• Responsible for residential leaseholders and to ensure the day-to-day onsite management complies with the statutory and contractual requirements of the lease.
• To prepare and deliver an annual service charge in line with the lease structure, with management of the Monthly expenditure, debt recovery and contractor payments approvals
• Deliver weekly, monthly and quarterly client reporting on performance and operational budget management.
• Implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.
• To ensure site as well as residents/contractors/landlords are compliant with statutory and contractual obligations including RICS, ARMA and HSE
• Responsible for the Health and Safety building compliance, working alongside the Facilities Manager to oversee the PPM schedule, maintenance and HSE legislation.
• To act as a role model for the values and key behaviours across the organisation and to promote peak performance through effective people management, embracing the one-to-one and review process.
• Being the first point of contact for all complaints/feedback taking a proactive approach to resolve where feasible
• Deliver a strong sense of community within the building by fostering resident interaction on-line (e.g. via social media) or through hosting events.
• Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service Level Agreements.
• Maintain optimum staff retention and employee satisfaction through objective setting, one to one’s, personal development, team meetings and performance reviews.

What are we looking for?

• Strong experience within the property management arena, having managed a luxury building of a similar size
• Knowledge of service charge budgets, Landlord & Tenant Law and an awareness and understanding of building safety, fire safety and health & safety risk management relevant to residential buildings
• Experience leading on-site teams
• Strong customer service, including negotiation skills and dealing with difficult situations.
• Ability to manage multiple and on occasions conflicting deadlines and support the team to prioritise work, within a busy environment.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems, (training on in house systems will be provided).
• Health and Safety qualification
• IRPM Level 3 qualification or be willing to work towards

We’re not your usual property company!

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.