Luxury Clienteling & Services Executive (Office-Based)

Annoushka Ltd; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Annoushka is seeking a Clienteling Executive to deliver a personalised, memorable experience from first enquiry to post-purchase. This sales-focused role carries revenue targets and commission, coordinating with ecommerce, retail and private sales teams to grow the clienteling business.

Based at our head office five days a week, you should bring luxury clientelling experience, a warm yet professional communication style, and a proactive approach to service and process improvements, including

Qualifications

• Experience in personal styling or client sales in luxury with a strong commercial mindset.
• Customer service experience including returns, delivery issues and after-sales.
• Excellent written and spoken communication; build trust quickly.
• Organised with meticulous record-keeping for tickets, orders and client data.

Responsibilities

• Build and maintain long-term client relationships to drive repeat engagement.
• Curate tailored product edits and bespoke selections for clients.
• Prospect new/ returning clients through email, WhatsApp, phone and video to generate sales.
• Maintain complete client records with preferences, occasions and consent in line with data protection.
• Handle inquiries via Zendesk, live chat, WhatsApp and phone within service levels.
• Coordinate events and launches with retail and private sales teams.
• Process orders, reservations and special requests, monitor stock across retail points.
• Identify opportunities to improve client service through AI and automation.

Skills

Clienteling

Sales mindset

Zendesk experience

Communication skills

Organised and detail-focused

Tools

Zendesk

WhatsApp

Live chat

Job description

Annoushka is seeking a Clienteling Executive to deliver a personalised, memorable experience from first enquiry to post-purchase. This sales-focused role carries revenue targets and commission, coordinating with ecommerce, retail and private sales teams to grow the clienteling business.

Based at our head office five days a week, you should bring luxury clientelling experience, a warm yet professional communication style, and a proactive approach to service and process improvements, including