Luxury Boutique Sales Consultant: Client Experience

MŌDUM; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

MŌDUM, Knightsbridge, London, is seeking a Sales Consultant to deliver a superior client experience in a luxury retail setting. As a trusted brand ambassador, you will engage discerning clients with product knowledge, styling advice, and personalised service to drive sales and loyalty.

Ideal candidates have at least 1 year in premium retail, superb communication, and a polished, professional appearance. The role requires a client-centric mindset, CRM familiarity, and the ability to meet sales

Qualifications

• Experience in premium or luxury retail (minimum 1 year in a client‑facing role).
• Impeccable communication skills with a well‑spoken, composed, and polished manner.
• Deep appreciation for service excellence, personal presentation, and professional etiquette.
• Proactive, dependable, and committed to providing the highest level of client care.
• Comfortable with boutique operations, CRM, and working within a sales target environment.
• Passionate about luxury, craftsmanship, and creating memorable in‑store experiences.

Responsibilities

• Deliver an exceptional, tailored service experience to each client, maintaining discretion and warmth in a luxury setting.
• Build lasting client relationships through attentive communication, product expertise, and after-sales care.
• Assist with clienteling and CRM follow-up to drive loyalty and repeat visits.
• Achieve individual and team sales targets while promoting a supportive and collaborative team atmosphere.
• Maintain in-depth product knowledge to support informed and confident recommendations.
• Contribute actively to the boutique’s overall commercial success.
• Ensure impeccable presentation of the boutique, including product displays and visual merchandising in line with brand guidelines.
• Maintain high standards of grooming, appearance, and professionalism at all times.
• Support with stock handling, inventory checks, and accurate POS usage.

Skills

Luxury retail

Client-facing

Communication

Service excellence

Etiquette

Client care

Luxury branding

Tools

CRM

Job description

MŌDUM, Knightsbridge, London, is seeking a Sales Consultant to deliver a superior client experience in a luxury retail setting. As a trusted brand ambassador, you will engage discerning clients with product knowledge, styling advice, and personalised service to drive sales and loyalty.

Ideal candidates have at least 1 year in premium retail, superb communication, and a polished, professional appearance. The role requires a client-centric mindset, CRM familiarity, and the ability to meet sales