Luxury Client Sales Executive

ALONUKO; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Luxury Client Sales Executive to enhance client loyalty and satisfaction. This role involves managing individual accounts, providing exceptional client service, and driving sales through tailored outreach. The ideal candidate will have a strong sales mindset, excellent communication skills, and a minimum of 2 years’ experience in the luxury fashion industry. Join a supportive team and enjoy competitive benefits, including 28 days holiday and a pension scheme, as you embark on an exciting career within a premium brand.

Benefits

28 days holiday per year

Team events and socials

Pension scheme

Competitive salary with benefits

Qualifications

• Minimum 2 years’ experience in luxury fashion industry preferred.
• Experience in administrative, PA/EA roles is a plus.

Responsibilities

• Build and nurture strong client relationships with professionalism.
• Drive sales by delivering exceptional service and exceeding targets.
• Maintain detailed and accurate client records in the CRM system.

Skills

Client Relationship Management

Sales Skills

Communication Skills

Organizational Skills

Education

Experience in Luxury Fashion

Experience in Administrative Roles

Tools

CRM Systems

Job description

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Personal Assistant to CEO and Business Coordinator at ALONUKO

Salary: Competitive with benefits and performance-based bonuses

Please note that weekend flexibility is a requirement of this role

About the role

As a Luxury Client Sales Executive, you will manage individual accounts and communications for our clients. The ideal candidate will thoughtfully plan and execute exceptional client service, continually seeking to enhance client loyalty and satisfaction—before, during, and after the process. You will be experienced in driving additional revenue and meeting sales targets, with a focus on increasing sales and customer retention through tailored outreach.

We seek someone with a proven track record of adding value and delivering CRM-related projects. You will be the main contact for brides throughout their experience.

As a luxury brand, we pride ourselves on providing flawless service, ensuring our clients receive a consistent experience aligned with our SLAs. This role requires seamless interactions and quick responses; flexibility is essential. A minimum of 2 years’ experience in the luxury fashion industry is preferred.

About you:

We’re looking for a highly organized, self-driven professional with excellent communication skills and a strong sales mindset. In this client-facing role, you'll deliver a seamless, high-touch experience, requiring flexible working hours and the ability to exceed sales targets.

You must be confident managing multiple priorities, responding promptly to client inquiries, and maintaining accuracy across CRM and invoicing systems. Experience in administrative, PA/EA roles is a plus; knowledge of bridal or luxury fashion is highly desirable.

A keen eye for detail, proactive attitude, and ability to work independently are essential. This is an exciting opportunity for ambitious individuals passionate about luxury fashion and eager to grow within a premium brand.

Key Responsibilities:

• Build and nurture strong client relationships with professionalism, discretion, and a deep understanding of individual needs to ensure a personalized experience.
• Drive sales by delivering exceptional service, consistently meeting and exceeding targets, and maximizing sales opportunities through effective upselling.
• Provide expert advice and tailored recommendations, proactively managing follow-ups, order updates, and issues to ensure a flawless client journey.
• Maintain detailed and accurate client records in the CRM system, tracking interactions and preferences for long-term relationship management.
• Stay informed about ALONUKO’s product range, industry trends, and competitors to provide inspiring presentations and maintain a competitive edge.
• Collaborate with team members to share insights, support collective goals, and contribute to an exceptional showroom and brand experience.

What we offer

• A supportive and friendly team of dedicated professionals.
• Competitive salary with benefits.
• 28 days holiday per year, excluding Bank Holidays.
• Team events and socials.
• Pension scheme.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Textile Manufacturing

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