Luxury Client Relations Advisor – Omnichannel Concierge

Join; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Hermès is seeking a Client Advisor to join our head office team in London. You will deliver a personalised, memorable client experience across multiple channels, including digital and retail, while representing the Maison with the highest standards of service and knowledge.

You will build lasting relationships with a discerning international clientele, provide expert guidance, manage enquiries end-to-end, and collaborate with stores and internal teams to ensure seamless, high-quality service and

Qualifications

• Passionate about delivering exceptional service and creating memorable client experiences.
• Empathetic, personable and confident communicator with the ability to build rapport and relationships.
• Excellent verbal and written communication skills in English.
• Strong organisational, problem solving and prioritisation skills, with ownership of client interactions.

Responsibilities

• Deliver an Exceptional Client Experience across multiple channels, providing personalised assistance.
• Build genuine relationships and recognise, value, and care for clients.
• Own client enquiries from initial contact to resolution with care and efficiency.
• Act as a trusted advisor, generating sales opportunities through personalised service and guidance.
• Ensure seamless, omnichannel experiences across digital and retail environments.
• Provide accurate information on products, availability, orders, deliveries and after sales services.
• Collaborate with stores and internal teams to manage client requests efficiently and compassionately.

Skills

Exceptional service

Empathetic communicator

English proficiency

Organisational skills

Multitasking

Relationship building

Technology literacy

Tools

CRM platforms

Microsoft Office

Job description

Hermès is seeking a Client Advisor to join our head office team in London. You will deliver a personalised, memorable client experience across multiple channels, including digital and retail, while representing the Maison with the highest standards of service and knowledge.

You will build lasting relationships with a discerning international clientele, provide expert guidance, manage enquiries end-to-end, and collaborate with stores and internal teams to ensure seamless, high-quality service and