CRC Client Advisor

Join; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Hermès is seeking a Client Advisor to join our head office team in London. You will deliver a personalised, memorable client experience across multiple channels, including digital and retail, while representing the Maison with the highest standards of service and knowledge.

You will build lasting relationships with a discerning international clientele, provide expert guidance, manage enquiries end-to-end, and collaborate with stores and internal teams to ensure seamless, high-quality service and

Qualifications

• Passionate about delivering exceptional service and creating memorable client experiences.
• Empathetic, personable and confident communicator with the ability to build rapport and relationships.
• Excellent verbal and written communication skills in English.
• Strong organisational, problem solving and prioritisation skills, with ownership of client interactions.

Responsibilities

• Deliver an Exceptional Client Experience across multiple channels, providing personalised assistance.
• Build genuine relationships and recognise, value, and care for clients.
• Own client enquiries from initial contact to resolution with care and efficiency.
• Act as a trusted advisor, generating sales opportunities through personalised service and guidance.
• Ensure seamless, omnichannel experiences across digital and retail environments.
• Provide accurate information on products, availability, orders, deliveries and after sales services.
• Collaborate with stores and internal teams to manage client requests efficiently and compassionately.

Skills

Exceptional service

Empathetic communicator

English proficiency

Organisational skills

Multitasking

Relationship building

Technology literacy

Tools

CRM platforms

Microsoft Office

Job description

• Years of Experience Not Applicable
• Contract Type Unlimited contract
• Job Schedule Full time
• Locations London - Hill Street
• Posting Date 09/23/2026, 03:36 PM

Details of the job

Role Purpose

As a Client Advisor within the Client Relations Centre, based in the head office, you will be an ambassador of the Maison, delivering a personalised and memorable experience to our clients across multiple channels. Operating in a multilingual and fast paced environment, you will build lasting relationships, provide expert guidance and ensure every interaction reflects the values, quality and attention to detail that define Hermès. As a trusted point of contact for our UK and Irish clients, you will combine a strong sense of service, product knowledge and commercial awareness to create meaningful connections and contribute to the continued success of the Maison.

Key Responsibilities

Deliver an Exceptional Client Experience

• Support clients across telephone, email, WhatsApp and other digital channels, delivering personalised assistance tailored to their individual needs.
• Build genuine and lasting relationships through every interaction, ensuring clients feel recognised, valued and cared for.
• Take ownership of client enquiries, ensuring each request is handled with care, efficiency and attention to detail from initial contact through to resolution.

Support Client Engagement and Sales

• Act as a trusted advisor, building meaningful client relationships through personalised service, expert guidance and a deep understanding of individual needs.
• Generate sales opportunities and strengthen client loyalty by delivering exceptional service and creating memorable experiences across every interaction.
• Proactively engage with clients and share relevant products, services and Maison information in an authentic and tailored manner.

Ensure a Seamless Omnichannel Experience

• Accompany clients across our different channels, ensuring a smooth and consistent experience between digital and retail environments.
• Handle client orders with accuracy, care and attention to detail, ensuring alignment with Maison standards while contributing to a seamless and exceptional client experience.
• Provide accurate information regarding products, availability, reservations, orders, deliveries, returns, exchanges and after sales services.
• Work closely with stores and internal teams to ensure client requests are managed efficiently and with care.

Collaborate and Contribute

• Build strong partnerships with retail stores and internal teams, fostering a collaborative approach to client service.
• Share client feedback and insights to help enhance the client experience and ways of working.
• Contribute actively to team objectives and support a positive and collaborative working environment.

Skills & Experience

• Passionate about delivering exceptional service and creating memorable client experiences.
• Empathetic, personable and confident communicator, with a natural ability to build rapport and develop meaningful relationships with clients.
• Excellent verbal and written communication skills in English.
• Strong organisational, problem solving and prioritisation skills, combined with confidence, assertiveness and a strong sense of ownership when managing client interactions and requests.
• Adaptable, proactive and comfortable managing multiple tasks in a dynamic environment.
• A collaborative team player who values partnership and relationship building.
• Proficient in navigating multiple IT systems, CRM platforms, customer service software and Microsoft Office applications.
• Previous experience in luxury retail, hospitality, customer service or eCommerce is preferred. Experience supporting a discerning international clientele would be an advantage.

Contract Information

• Permanent contract.
• 37.5 hours per week.
• Based in head office in Mayfair
• Working pattern fully flexible based on business needs.
• Rotating shifts in line with team requirements.