Luxury Client Experience Specialist

The Watches of Switzerland Group

Leicester

On-site

GBP 24,000 - 32,000

Full time

13 days ago

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Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Client Executive within our Virtual Boutique in Leicester. You will own the end-to-end engagement with online clients, handling live chat, calls and emails while delivering an outstanding client experience.

You will coordinate with multiple teams to gather and relay information, ensuring a professional and positive impression across all interactions. We value experience in retail client services, excellent communication, and comfort with digital

Qualifications

Experience in client services in a retail contact centre preferred.
Strong communication and interpersonal skills required.
Confident using digital tools and navigating technology.
Maintains a positive, professional, client-focused attitude.
Excellent planning and organisational abilities.
Capable of performing effectively under pressure.
Adaptable and open to change in a dynamic environment.

Responsibilities

Manage live chat, inbound calls and emails, providing timely, professional support.
Take full ownership of the end-to-end engagement process with online clients.
Collaborate with teams across the business to gather and relay information.
Deliver an outstanding client experience and reflect our commitment to client excellence.