Client Executive (13640)

Watches of Switzerland Group PLC; Narborough; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group PLC in the UK is seeking a Client Executive for our Virtual Boutique to deliver outstanding client experiences online. You will own the end-to-end engagement, coordinating with teams to relay information to clients.

You will manage live chat, inbound calls and emails, providing timely, professional support for queries, concerns or purchase intentions while maintaining a positive, client-focused attitude.

Qualifications

• Retail client services experience in a contact centre is preferred.
• Strong communication and interpersonal skills.
• Comfortable using digital tools and navigating technology.

Responsibilities

• Manage live chat, inbound calls and emails to online clients.
• Own end-to-end engagement and relay information to clients.
• Maintain a positive, client-focused attitude under pressure.

Skills

Client Services

Communication

Digital tools

Planning

Adaptability

Job description

Job Description

As a Client Executive within our Virtual Boutique, you'll play a pivotal role in delivering an outstanding client experience. You'll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.

In this dynamic role, you'll manage live chat, inbound calls, and emails—providing timely, professional support to clients with queries, concerns, or purchase intentions. You'll be instrumental in creating a positive and memorable impression, consistently reflecting our commitment to client excellence.

About You

• Previous Client Services experience in a retail contact centre is highly desirable.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Confident using digital tools and comfortable navigating technology.
• Maintains a positive, professional, and client-focused attitude.
• Excellent planning and organisational abilities.
• Capable of performing effectively under pressure.
• Adaptable and open to change in a dynamic environment.

About Us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK and US, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some Of Our Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn