Client Experience Specialist, Virtual Boutique

Watches of Switzerland Group PLC; Narborough; Remote; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Watches of Switzerland Group PLC in the UK is seeking a Client Executive for our Virtual Boutique to deliver outstanding client experiences online. You will own the end-to-end engagement, coordinating with teams to relay information to clients.

You will manage live chat, inbound calls and emails, providing timely, professional support for queries, concerns or purchase intentions while maintaining a positive, client-focused attitude.

Qualifications

• Retail client services experience in a contact centre is preferred.
• Strong communication and interpersonal skills.
• Comfortable using digital tools and navigating technology.

Responsibilities

• Manage live chat, inbound calls and emails to online clients.
• Own end-to-end engagement and relay information to clients.
• Maintain a positive, client-focused attitude under pressure.

Skills

Client Services

Communication

Digital tools

Planning

Adaptability

Job description

Watches of Switzerland Group PLC in the UK is seeking a Client Executive for our Virtual Boutique to deliver outstanding client experiences online. You will own the end-to-end engagement, coordinating with teams to relay information to clients.

You will manage live chat, inbound calls and emails, providing timely, professional support for queries, concerns or purchase intentions while maintaining a positive, client-focused attitude.