Client Experience Specialist, Virtual Boutique

Watches Of Switzerland Group; Leicester Forest East; Remote; GBP 26,000 - 34,000; Full time

Job summary

Watches Of Switzerland Group is seeking a Client Executive for its Virtual Boutique. You will own the end-to-end engagement, collaborating with multiple teams to gather and relay information to online clients. You will handle live chat, inbound calls, and emails, delivering timely, professional support to clients with queries or purchase intentions.

The role focuses on creating a positive client experience and reflects a commitment to client excellence in a dynamic retail environment.

Qualifications

• Previous Client Services experience in a retail contact centre.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Confident using digital tools and comfortable navigating technology.
• Maintains a positive, professional, and client-focused attitude.
• Excellent planning and organisational abilities.
• Capable of performing effectively under pressure.
• Adaptable and open to change in a dynamic environment.

Responsibilities

• Manage live chat, inbound calls, and emails—providing timely, professional support to clients with queries, concerns, or purchase intentions.
• Take full ownership of the end-to-end engagement process, working with teams across the business to gather and relay information to online clients.

Skills

Client services experience

Retail contact centre

Strong communication

Interpersonal skills

Digital tools

Job description

Watches Of Switzerland Group is seeking a Client Executive for its Virtual Boutique. You will own the end-to-end engagement, collaborating with multiple teams to gather and relay information to online clients. You will handle live chat, inbound calls, and emails, delivering timely, professional support to clients with queries or purchase intentions.

The role focuses on creating a positive client experience and reflects a commitment to client excellence in a dynamic retail environment.