Client Executive

The Watches of Switzerland Group; Leicester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking a Client Executive within our Virtual Boutique in Leicester. You will own the end-to-end engagement with online clients, handling live chat, calls and emails while delivering an outstanding client experience.

You will coordinate with multiple teams to gather and relay information, ensuring a professional and positive impression across all interactions. We value experience in retail client services, excellent communication, and comfort with digital

Qualifications

• Experience in client services in a retail contact centre preferred.
• Strong communication and interpersonal skills required.
• Confident using digital tools and navigating technology.
• Maintains a positive, professional, client-focused attitude.
• Excellent planning and organisational abilities.
• Capable of performing effectively under pressure.
• Adaptable and open to change in a dynamic environment.

Responsibilities

• Manage live chat, inbound calls and emails, providing timely, professional support.
• Take full ownership of the end-to-end engagement process with online clients.
• Collaborate with teams across the business to gather and relay information.
• Deliver an outstanding client experience and reflect our commitment to client excellence.

Skills

Client services

Excellent communication

Digital tools proficiency

Job description

Job Description

As a Client Executive within our Virtual Boutique, you'll play a pivotal role in delivering an outstanding client experience. You'll take full ownership of the end-to-end engagement process, working closely with various teams across the business to gather and relay information to our online clients.

In this dynamic role, you'll manage live chat, inbound calls, and emails-providing timely, professional support to clients with queries, concerns, or purchase intentions. You'll be instrumental in creating a positive and memorable impression, consistently reflecting our commitment to client excellence.

About You

• Previous Client Services experience in a retail contact centre is highly desirable.
• Strong communication and interpersonal skills, with the ability to build rapport.
• Confident using digital tools and comfortable navigating technology.
• Maintains a positive, professional, and client-focused attitude.
• Excellent planning and organisational abilities.
• Capable of performing effectively under pressure.
• Adaptable and open to change in a dynamic environment.

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK and US, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People & more here: Watches of Switzerland Group PLC: LinkedIn