Luxury Client Experience Host

Goldsmiths; Oxford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths, a renowned luxury watch and jewellery retailer with a long heritage, seeks a Client Experience Host in the UK. You will support Sales Consultants, spend time on the shop floor, and perform back-office admin to ensure a memorable client journey.

The role emphasizes confident brand representation, client engagement, and delivering exceptional service. You will contribute to a high-performing team, leveraging interpersonal and organisational strengths to create tailored experiences for

Qualifications

• Exceptional communication and interpersonal skills are essential.
• Experience within hospitality or luxury retail is preferred.
• Ability to build rapport and lifelong client relationships.
• Strong understanding of delivering an exceptional customer experience.
• Experience in high-performing teams is desirable.
• Excellent organisational and administrative abilities.

Responsibilities

• Support Sales Consultants and store team to deliver an exceptional client experience.
• Spend time on the shop floor and handle a variety of administrative duties in the back office.
• Engage with clients from entry to exit to create a personal luxury experience.
• Represent the brand with confidence and product knowledge.

Skills

Communication skills

Interpersonal skills

Hospitality experience

Luxury retail experience

Team player

Organisational skills

Job description

Goldsmiths, a renowned luxury watch and jewellery retailer with a long heritage, seeks a Client Experience Host in the UK. You will support Sales Consultants, spend time on the shop floor, and perform back-office admin to ensure a memorable client journey.

The role emphasizes confident brand representation, client engagement, and delivering exceptional service. You will contribute to a high-performing team, leveraging interpersonal and organisational strengths to create tailored experiences for