Luxury Client Experience Host

GOLDSMITHS; Oxford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths, part of Watches of Switzerland Group, is seeking a Client Experience Host in Oxford to support Sales Consultants and the store team, delivering an exceptional luxury client journey on the shop floor and in back-office tasks.

You will engage clients from entry, build rapport, and contribute to a memorable experience through outstanding communication, organisation, and teamwork in a high-performing environment.

Qualifications

• Experience in hospitality or luxury retail.
• Excellent communication and customer-service skills.
• Ability to build long-lasting client relationships.
• Strong organisational abilities.

Responsibilities

• Support Sales Consultants and store team to deliver an exceptional client experience.
• Spend time on the shop floor and handle back-office administrative duties.
• Engage with clients from entry to create a personalised luxury experience.
• Collaborate within a high-performing team to meet store goals.

Skills

Communication skills

Interpersonal skills

Hospitality experience

Luxury retail experience

Relationship building

Organisational skills

Job description

Goldsmiths, part of Watches of Switzerland Group, is seeking a Client Experience Host in Oxford to support Sales Consultants and the store team, delivering an exceptional luxury client journey on the shop floor and in back-office tasks.

You will engage clients from entry, build rapport, and contribute to a memorable experience through outstanding communication, organisation, and teamwork in a high-performing environment.