Client Advisor - Selfridges Birmingham WW

Burberry; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Burberry at Selfridges Birmingham is hiring a full-time Client Advisor to deliver personalised luxury experiences, build meaningful client relationships and drive commercial success through expert styling and exceptional service.

You will reflect Burberry’s heritage and craftsmanship, engage a diverse clientele with confident communication, and collaborate with store leadership to create an inclusive, high-performing environment.

Qualifications

• Experience delivering exceptional customer service in luxury or premium retail.
• Ability to build lasting client relationships and deliver personalised experiences.
• Passion for fashion and luxury with a customer-focused mindset.
• Confident communication and ability to engage diverse clients.
• Commercial awareness and contribution to store performance.
• Collaborative and eager to learn and develop.

Responsibilities

• Deliver personalised, elevated client experiences that build loyalty.
• Act as a brand ambassador, sharing Burberry heritage and craftsmanship.
• Provide expert styling advice tailored to each client.
• Achieve sales goals through service and commercial awareness.
• Proactively develop and maintain a client portfolio for repeat business.
• Collaborate with colleagues and store leadership to maintain a welcoming, high-performing environment.

Skills

Luxury retail customer service

Relationship-building

Commercial awareness

Effective communication

Job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a full-time Client Advisor to join Burberry at Selfridges Birmingham. This is an exciting opportunity to create meaningful relationships with clients, delivering personalised luxury experiences that inspire loyalty and drive commercial success. As a brand ambassador, you will bring Burberry’s heritage, craftsmanship and creativity to life, ensuring every client interaction reflects our commitment to exceptional service. Through expert styling, product knowledge and client engagement, you will play an important role in elevating the customer experience and supporting the store’s performance.

RESPONSIBILITIES

• Deliver personalised and elevated client experiences that build long-term relationships and brand loyalty.
• Act as a brand ambassador, sharing Burberry’s heritage, craftsmanship and product expertise with confidence.
• Provide expert styling advice tailored to each client's individual needs and preferences.
• Achieve individual and team sales goals through exceptional service and commercial awareness.
• Proactively develop and maintain a strong client portfolio, fostering repeat business opportunities.
• Collaborate with colleagues and store leadership to create a welcoming, inclusive and high-performing environment.

PERSONAL PROFILE

• Experience delivering exceptional customer service within luxury retail, premium retail or a customer-focused environment.
• Strong relationship-building skills with the ability to create personalised client experiences.
• A genuine passion for fashion, luxury and delivering outstanding service.
• Confident communication skills and the ability to engage with a diverse range of clients.
• Commercially aware, with an understanding of how client engagement contributes to business performance.
• Collaborative, adaptable and committed to continuous learning and development.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.