Luxury Flagship Team Manager — Client Leadership & Growth

BoF Careers; Greater London; On-site; GBP 52,000 - 78,000; Full time

Job summary

Burberry on Regent Street is hiring a Team Manager to lead a Client Advisors team and deliver world-class luxury experiences. You will drive client development, coach staff and partner with senior leadership to elevate the flagship journey for a global client base.

The role requires proven leadership in luxury fashion, strong clienteling, and the ability to translate client experience into sales growth, while championing Burberry behaviours and development of your team in a high-performance

Qualifications

• Proven experience leading teams within luxury fashion or premium retail.
• Strong clienteling skills and ability to drive repeat business.
• Commercially aware with ability to translate client experience into sales growth.
• Confident leader who develops talent through coaching and accountability.

Responsibilities

• Lead and inspire a team of Client Advisors to deliver exceptional luxury experiences.
• Drive category performance and commercial results through active shop floor leadership, coaching and clear performance direction.
• Develop a culture of clientelling excellence, empowering the team to build lasting relationships and grow a loyal client base.
• Identify opportunities to enhance the client journey, ensuring every interaction is personalised, memorable and aligned to the elevated flagship experience.
• Partner closely with the wider leadership team to execute business priorities and deliver outstanding operational and commercial outcomes.
• Champion Burberry Behaviours and support the growth, development and engagement of your team through continuous coaching and feedback.

Skills

Team leadership

Luxury retail

Clienteling

Sales growth

Store operations

Job description

Burberry on Regent Street is hiring a Team Manager to lead a Client Advisors team and deliver world-class luxury experiences. You will drive client development, coach staff and partner with senior leadership to elevate the flagship journey for a global client base.

The role requires proven leadership in luxury fashion, strong clienteling, and the ability to translate client experience into sales growth, while championing Burberry behaviours and development of your team in a high-performance