Luxury Client Advisor

Burberry; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Burberry at Selfridges Birmingham is hiring a full-time Client Advisor to deliver personalised luxury experiences, build meaningful client relationships and drive commercial success through expert styling and exceptional service.

You will reflect Burberry’s heritage and craftsmanship, engage a diverse clientele with confident communication, and collaborate with store leadership to create an inclusive, high-performing environment.

Qualifications

• Experience delivering exceptional customer service in luxury or premium retail.
• Ability to build lasting client relationships and deliver personalised experiences.
• Passion for fashion and luxury with a customer-focused mindset.
• Confident communication and ability to engage diverse clients.
• Commercial awareness and contribution to store performance.
• Collaborative and eager to learn and develop.

Responsibilities

• Deliver personalised, elevated client experiences that build loyalty.
• Act as a brand ambassador, sharing Burberry heritage and craftsmanship.
• Provide expert styling advice tailored to each client.
• Achieve sales goals through service and commercial awareness.
• Proactively develop and maintain a client portfolio for repeat business.
• Collaborate with colleagues and store leadership to maintain a welcoming, high-performing environment.

Skills

Luxury retail customer service

Relationship-building

Commercial awareness

Effective communication

Job description

Burberry at Selfridges Birmingham is hiring a full-time Client Advisor to deliver personalised luxury experiences, build meaningful client relationships and drive commercial success through expert styling and exceptional service.

You will reflect Burberry’s heritage and craftsmanship, engage a diverse clientele with confident communication, and collaborate with store leadership to create an inclusive, high-performing environment.