Luxury Client Advisor — London Stores

LVMH Group; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Louis Vuitton in London is seeking a motivated Client Advisor to welcome discerning clients, present collections across leather goods, ready-to-wear, and accessories, and build lasting relationships. The role focuses on delivering personalized service and embodying the brand's excellence.

You will use CRM tools, work flexible hours including evenings and weekends, and contribute to a luxurious in-store experience that drives sales and client loyalty.

Qualifications

• 2+ years of experience in luxury retail is preferred.
• Demonstrated ability to achieve sales targets and deliver exceptional client service.
• Strong communication and interpersonal skills, with the ability to connect with a diverse clientele.

Responsibilities

• Welcome and engage with clients, creating a warm atmosphere.
• Build client relationships through personalized interactions and understanding needs.
• Master product knowledge across categories to confidently present features and brand heritage.
• Achieve individual and team sales targets by cross-selling and up-selling.
• Maintain a pristine and visually appealing sales floor and ensure products are well presented.
• Utilize CRM tools to capture client information and follow up to nurture relationships.
• Host and participate in client events to develop a loyal client network.
• Embody the Louis Vuitton brand image through impeccable presentation and professionalism.
• Adhere to company policies, process transactions accurately, and assist with stock management.

Skills

Client relations

Sales skills

Product knowledge

Interpersonal skills

CRM proficiency

Job description

Louis Vuitton in London is seeking a motivated Client Advisor to welcome discerning clients, present collections across leather goods, ready-to-wear, and accessories, and build lasting relationships. The role focuses on delivering personalized service and embodying the brand's excellence.

You will use CRM tools, work flexible hours including evenings and weekends, and contribute to a luxurious in-store experience that drives sales and client loyalty.