Client Advisor | Harrods

Louis Vuitton; Greater London; On-site; GBP 23,000 - 32,000; Full time

Job summary

Louis Vuitton in London is seeking a Client Advisor who will act as an ambassador for the brand, delivering exceptional service and building lasting relationships with discerning clients. You will master product knowledge across categories, engage customers, and contribute to achieving sales targets while upholding the highest standards of presentation and brand heritage.

You will use CRM tools to capture client preferences, follow up after visits, and participate in client events.

Qualifications

• Experience in luxury retail or premium brands is preferred.
• Strong customer service and communication skills.
• Ability to achieve sales targets and develop client relationships.

Responsibilities

• Engage with clients and provide exceptional service to drive sales.
• Build and nurture client relationships and follow up through CRM and events.
• Present products with brand heritage and articulate features and benefits.
• Ensure the sales floor is aesthetically presented and stock is managed efficiently.

Skills

Luxury retail experience

Customer service

Sales targets

CRM tools

Tools

CRM tools

Job description

About The Job

Louis Vuitton is seeking a highly motivated, curious and client-focused Client Advisor in our London stores.

As a Louis Vuitton Client Advisor, you will be an ambassador of our brand, embodying our values of excellence, passion, and innovation. You will play a pivotal role in creating extraordinary experiences for our discerning clientele, guiding them through our exquisite collections and building lasting relationships. This role requires an individual with a deep appreciation for luxury, exceptional interpersonal skills, and a genuine desire to deliver personalized service.

Founded in Paris in 1850, Louis Vuitton is a global leader in luxury. Renowned for its exceptional craftsmanship, innovative design, and timeless elegance, Louis Vuitton continually pushes the boundaries of luxury. From iconic trunks and leather goods to ready-to-wear, shoes, accessories, watches, and fine jewelry, our creations embody a unique heritage of savoir-faire and a spirit of adventure. We are committed to offering an unparalleled client experience, where every interaction is a moment of discovery and delight.

Job responsibilities

• Client Engagement & Sales
  • Proactively welcome and engage with clients, creating a warm and inviting atmosphere.
  • Build strong client relationships through personalized interactions, understanding their needs, and anticipating their desires.
  • Master product knowledge across all categories (leather goods, ready-to-wear, accessories, etc.) to confidently present and explain features, benefits, and brand heritage.
  • Achieve individual and team sales targets by effectively cross-selling and up-selling.
  • Maintain a pristine and visually appealing sales floor, ensuring all products are beautifully presented.
• Client Relationship Management (CRM)
  • Utilize CRM tools to capture client information, preferences, and purchase history.
  • Proactively follow up with clients through various channels (phone, email, in-store appointments) to nurture relationships and drive repeat business.
  • Host and participate in client events, developing a strong network of loyal clients.
• Brand Ambassador
  • Embody the Louis Vuitton brand image through impeccable presentation, professionalism, and passion for luxury.
  • Maintain an in-depth understanding of current fashion trends, luxury market insights, and competitor activities.
  • Act as a role model for new team members, contributing to a positive and collaborative work environment.
• Operational Excellence
  • Adhere to all company policies and procedures, including those related to sales, inventory management, and security.
  • Process transactions accurately and efficiently.
  • Assist with inventory receiving, transfers, and stock management as needed.

Profile

• Previous experience in a luxury retail environment (2+ years preferred).
• Demonstrated ability to achieve sales targets and deliver exceptional client service.
• Strong communication and interpersonal skills, with the ability to connect with a diverse clientele.
• A genuine passion for luxury fashion, art, and culture.
• Excellent organizational skills and attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in multiple languages is a plus.

Reference LVM33649