PRADA Client Advisor RTW, Bond Street

BoF Careers; Greater London; On-site; GBP 22,000 - 40,000; Full time

Job summary

Prada Group seeks a Client Advisor to deliver an extraordinary luxury client experience, prioritizing the client, uncovering needs, and building lasting relationships across touchpoints in-store.

You will promote Prada brand philosophy, develop your client portfolio, and contribute to team and store objectives while upholding the brand's values and service standards.

Qualifications

• Experience in luxury or premium retail is required.
• Excellent customer service and interpersonal skills.
• Strong interest in luxury, fashion, art and design.
• Ability to build long-lasting client relationships.
• Commercial mindset with results orientation.
• Excellent communication skills in English (other languages a bonus).

Responsibilities

• Place the client at the center, delivering a luxury experience.
• Achieve individual sales and KPI targets for store success.
• Develop a personal client portfolio through proactive outreach.
• Capture CRM data to support client development.
• Use appointments and follow-up to retain and grow client base.
• Identify opportunities to acquire new clients and VICs.
• Demonstrate product knowledge, brand history, and DNA.
• Promote cross-category selling to boost performance.
• Utilize digital/omnichannel tools for a seamless experience.
• Support daily operations and collaborate with store teams.
• Ensure compliance with procedures and operational guidelines.
• Foster open communication and a positive team environment.

Skills

Luxury retail

Customer service

Communication

Clienteling

Relationship building

Sales mindset

Fluent English

Languages a bonus

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada.

You are responsible for developing your client portfolio, achieving individual and team objectives, and delivering excellence across all touchpoints of the client journey.

Responsibilities

• Place the Client at the center of every interaction, delivering an exceptional luxury experience.
• Achieve individual sales and KPI targets while contributing to the success of the store.
• Build and develop a personal client portfolio through proactive clienteling activities.
• Capture and maintain accurate CRM information to support client development initiatives.
• Develop and retain clients through appointments, follow-up activities and personalized outreach.
• Identify opportunities to acquire new clients and VICs.
• Demonstrate excellent product knowledge, brand history, culture and DNA.
• Promote cross-category selling opportunities to maximize client satisfaction and business performance.
• Utilize digital and omnichannel tools to provide a seamless luxury experience.
• Support daily operational activities and work collaboratively with Front and Back of House teams.
• Ensure compliance with company procedures and operational guidelines.
• Foster open communication and contribute to a positive and inclusive team environment.

Knowledge And Skills

• Previous experience within a luxury or premium retail environment.
• Strong customer service and interpersonal skills.
• Passion for luxury retail and client experience.
• Curiosity and interest in luxury/fashion, art and design
• Ability to develop long-lasting client relationships.
• Commercial mindset and results orientation.
• Excellent communication skills.
• Fluency in English, other languages are desirable

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.