Client Advisor

OTB; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Jil Sander in New Bond Street, London is seeking a Client Advisor to deliver an exceptional luxury experience, welcoming clients with professionalism and warmth while representing the brand's heritage and aesthetic.

You will build long-term relationships, provide tailored styling advice, and drive sales through cross-selling and personalized service, maintaining accurate client records and contributing to a collaborative boutique culture.

Qualifications

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.

Responsibilities

• Deliver an exceptional luxury experience, welcoming every client with professionalism and care.
• Represent and communicate the values and aesthetic vision of Jil Sander at every interaction.
• Build long-term relationships and create memorable experiences to encourage repeat business.
• Provide tailored styling advice by understanding each client's lifestyle and wardrobe needs.
• Guide clients through the sales journey, identifying cross-selling opportunities while maintaining a client-first approach.
• Maintain an active client portfolio with CRM, regular outreach, and after-sales service.

Skills

Luxury retail

Clienteling

CRM management

Interpersonal skills

Sales targets

Tools

CRM software

POS systems

Job description

Jil Sander is an international luxury brand led by design, quality and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic. Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms. The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision. The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.

Jil Sander is looking for the perfect profile as Client Advisor for our Flagship in New Bond Street, London.

KEY RESPONSIBILITIES:

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by confidently guiding clients through the entire sales journey, identifying opportunities for cross-selling and up-selling while always maintaining a client-first approach.
• Consistently achieve and exceed individual and boutique sales targets through proactive client development and business generation.
• Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
• Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
• Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
• Demonstrate exceptional product knowledge across all categories while continuously monitoring luxury market trends and competitors.
• Collaborate with the boutique team to achieve common objectives and contribute to a positive, high-performing environment.
• Ensure impeccable visual standards and product presentation, reflecting the excellence expected from Jil Sander.

IDEAL CANDIDATE:

• A passionate luxury retail professional.
• A natural relationship builder with outstanding interpersonal skills.
• A top performer with a proven ability to consistently exceed sales targets.
• Entrepreneurial, proactive and commercially driven.
• Able to transform every client interaction into a long-term business opportunity.
• Curious, elegant and genuinely passionate about fashion, design and craftsmanship.
• Client-centric, resilient and results-oriented.
• A collaborative team player who contributes positively to the boutique culture.
• Flexible, adaptable and comfortable working in a dynamic luxury retail environment.

REQUIREMENTS:

• Minimum 3–5 years' experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• BOH operational knowledge is considered an advantage.
• Availability to work weekends and public holidays.

They are trusted advisors, brand ambassadors and business developers who create meaningful client relationships while consistently delivering commercial excellence.
They embrace JIL SANDER values, inspire confidence through their expertise, and contribute every day to strengthening the long-term success of both the boutique and the brand.