Luxury Client Advisor: Create Exceptional Brand Experiences

PRADA; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

Church’s, part of the Prada Group, seeks a luxury brand ambassador to convey and promote its philosophy and values to customers. This role focuses on maximizing individual and team sales while delivering an extraordinary luxury experience, understanding client needs, and fostering brand loyalty.

As a boutique ambassador, you will maintain store standards, stay informed on fashion trends, and collaborate with colleagues to ensure an exceptional customer journey across channels.

Qualifications

• Passion for selling luxury products and high-end customer service.
• Ability to build long-lasting client relationships and deliver personalized service.
• Strong communication and interpersonal skills for client interaction.
• Interest in fashion, art and design, with curiosity about trends.

Responsibilities

• Place the customer at the center, creating a welcoming environment and delivering exemplary service.
• Capture customer data in the CRM to build personalized relationships and opportunities.
• Promote an Omni Channel mindset across in-store and digital touchpoints.
• Collaborate with colleagues to ensure a consistent, exceptional experience and inclusive culture.
• Provide an excellent in-store experience and proactively cross-sell to achieve targets and KPIs.
• Stay up-to-date on fashion trends and product knowledge to assist customers.

Skills

Passion for selling

Excellent communication

Teamwork

Curiosity in luxury/fashion

Ambition and resilience

Relationship building with clients

Self-motivation

Problem solving

Product knowledge - luxury fashion

Job description

Church’s, part of the Prada Group, seeks a luxury brand ambassador to convey and promote its philosophy and values to customers. This role focuses on maximizing individual and team sales while delivering an extraordinary luxury experience, understanding client needs, and fostering brand loyalty.

As a boutique ambassador, you will maintain store standards, stay informed on fashion trends, and collaborate with colleagues to ensure an exceptional customer journey across channels.