Luxury Care Home Receptionist: Welcoming Visitors & Admin

Hamberley Care Management Limited; Dorking; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Team culture

Training opportunities

Wellbeing support

Retail discounts

On-site parking

Refer a Friend bonus

Job summary

Hamberley Care Homes invites applications for a Receptionist at Dorking Manor, a luxury care home offering residential, dementia, and nursing care. You will welcome visitors, direct them around the home, and be the first point of contact for inquiries, ensuring timely responses and smooth front-desk operations.

The role requires a caring, patient demeanor, strong MS Office skills, and excellent attention to detail.

Qualifications

• Experience in Customer Service/Receptionist or Administrative environments.
• Proficient in Microsoft Office, especially Word and Excel.
• Caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

Responsibilities

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Job description

Hamberley Care Homes invites applications for a Receptionist at Dorking Manor, a luxury care home offering residential, dementia, and nursing care. You will welcome visitors, direct them around the home, and be the first point of contact for inquiries, ensuring timely responses and smooth front-desk operations.

The role requires a caring, patient demeanor, strong MS Office skills, and excellent attention to detail.