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Hamberley Care Homes; Hailsham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Bonus scheme

Pension

Training & development

EAP

Retail discounts

Free on-site parking

Refer a Friend bonus

Team culture

Job summary

Hamberley Care Homes is seeking a part-time Receptionist at Abbots Wood Manor in Hailsham. You will welcome visitors, answer calls and manage the reception area to a high standard, contributing to a luxurious, resident-focused environment.

The role requires experience in customer service or administration, strong MS Word/Excel skills, and a caring, detail-oriented approach. We offer a supportive team, development opportunities and employee benefits.

Qualifications

• Experience in a Customer Service/Receptionist or Administrative role.
• Proficiency in Microsoft Word and Excel.
• Careful, patient and respectful demeanor.

Responsibilities

• Greet and direct visitors, residents and contractors around the home.
• Be the first point of contact for queries and direct them appropriately.
• Answer incoming calls and document or redirect as needed.

Skills

Customer service experience

Administrative environment

MS Word

MS Excel

Attention to detail

Organizational skills

Teamwork

Flexible / Can-do attitude

Tools

Microsoft Office

Job description

Receptionist

Company: Hamberley Care Homes Salary: £12.72 to £12.72 an hour Hours: Part-time Location: Hailsham, BN27 3AL Job type: Permanent Posting date: 5 Sept 2026 Closing date: 4 Oct 2026

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Abbots Wood Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

What we offer

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays (Pro Rota for Part Time)
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

About you:

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively. If you’re interested in joining us at Hamberley, we encourage you to apply as soon as possible.

About Abbots Wood Manor

Abbots Wood Manor is a luxurious care home in Hailsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.