Receptionist - Bank

Hamberley Care Management Limited; West Byfleet; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday incl. Bank Holidays

Quality‑linked bonus scheme

Workplace pension

Excellent training & career develop.

Employee Assistance Programme

Retail discounts & savings

Free on-site parking

Refer a Friend bonus £750

Job summary

Hamberley Care Management Limited is seeking a Receptionist for Charrington Manor, a luxury care home offering residential, dementia and nursing care in Long Byfleet. You will be the welcoming face of the home, directing visitors and ensuring smooth communication with residents and families.

We value a caring, patient approach and strong MS Office skills; you will handle calls and assist with administrative tasks while upholding high presentation standards in a warm, collaborative team

Qualifications

• Experience in customer service/reception or similar role.
• Proficient in MS Office (Word/Excel).
• A caring, patient and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Align with Can-Do values and flexible teamwork.

Responsibilities

• Greet and direct visitors, family members, residents and contractors in the home.
• Be the first point of contact for visitors and third parties; route queries as needed.
• Answer incoming calls, document or redirect them appropriately.

Skills

Customer service experience

Receptionist experience

Organizational skills

Attention to detail

Teamwork

Flexible / Can-Do attitude

Tools

Microsoft Word

Microsoft Excel

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Charrington Manor our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

About you:

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

If this sounds like you and you're looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

About Charrington Manor

Charrington Manor is a luxurious care home in West Byfleet, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley.