Receptionist

Hamberley Care Management Limited; Hailsham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Bonus scheme

Training and development

Employee assistance programme

Retail discounts

Free on-site parking

Refer a Friend bonus up to £750

Job summary

Hamberley Care Homes in Abbots Wood Manor, Hailsham, is seeking a Receptionist to manage the front desk and maintain a welcoming, well-presented reception area for residents, visitors and staff.

You will be the first point of contact, handle queries, and coordinate with other teams to ensure smooth day-to-day operations while upholding our high standards of care and service.

Qualifications

• Experience in a Customer Service/Receptionist or similar role.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Greet and direct visitors, family members, residents, district nurses and contractors.
• Be the first point of contact for inquiries and direct queries as needed.
• Answer incoming calls and route or document them appropriately.

Skills

Customer Service

Receptionist experience

Administrative duties

Tools

Microsoft Office

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Abbots Wood Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays (Pro Rota for Part Time)
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Could you be part of our team?

About you:

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

Due to the high level of interest we anticipate for this role, we may close this advert earlier than the stated closing date to manage applications effectively.

About Abbots Wood Manor

Abbots Wood Manor is a luxurious care home in Hailsham, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley