Luxury Brand Customer Support Specialist (Tech & Returns)

Victoria & Albert; Wolverhampton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading luxury bathroom brand in Wolverhampton is looking for a Customer Consumer Agent to deliver outstanding support to customers. You will troubleshoot technical queries and assist with orders and registrations, maintaining a focus on customer satisfaction. The ideal candidate has over 2 years of experience in customer service, is proactive, and possesses strong communication skills. Join a dynamic team and be part of a renowned brand that values design and craftsmanship.

Benefits

33 days holiday

Employee Assistance Programme

Annual Incentive Plan

Health & Wellbeing Programme

Pension Plan

Free Parking

Employee Recognition Programme

Qualifications

• Minimum of 2 years proven experience in contact/call centre/customer service environment.
• Excellent written and spoken English (essential).
• Enjoy working as part of a well-established team.

Responsibilities

• Deliver high standard of customer experience.
• Handle approximately 20–25 inbound calls per day.
• Escalate unresolved issues to relevant department.
• Respond within department SLA to queries and claims.
• Collaborate with other departments and sister companies.

Skills

Customer service

Problem-solving

Attention to detail

Proactive initiative

Communication skills

Collaboration

Education

2+ years in customer service

Experience in premium/luxury brand

Tools

MS Office Suite

CXone/Hubspot CRM

Job description

A leading luxury bathroom brand in Wolverhampton is looking for a Customer Consumer Agent to deliver outstanding support to customers. You will troubleshoot technical queries and assist with orders and registrations, maintaining a focus on customer satisfaction. The ideal candidate has over 2 years of experience in customer service, is proactive, and possesses strong communication skills. Join a dynamic team and be part of a renowned brand that values design and craftsmanship.