Luxury Boutique Department Manager - Heathrow

LVMH; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Christian Dior Couture in Heathrow Airport is seeking an organised and driven Department Manager to support the Area Manager in running the boutique, ensuring sales and operations targets are met while delivering the highest level of service.

The role requires leading a team, developing client relationships, managing stock, and maintaining luxury standards, with opportunities to engage with elite clients and participate in local client development.

Qualifications

• Previous experience at Department Manager level within luxury fashion.
• Excellent communication and relationship-building skills.
• Proven ability to lead an experienced and capable team.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).

Responsibilities

• Lead by example, mentor and train the team to develop sales and service techniques.
• Support the Area Manager with the development and implementation of a local client development strategy.
• Build internal relationships to support cross-selling across product universes.
• Develop client loyalty through relationships with VVIC and Elite clients.
• Monitor and improve sales levels within the department.
• Handle customer complaints efficiently and effectively.

Skills

Leadership

Customer service

Team training

Relationship building

Stock management

Job description

Christian Dior Couture in Heathrow Airport is seeking an organised and driven Department Manager to support the Area Manager in running the boutique, ensuring sales and operations targets are met while delivering the highest level of service.

The role requires leading a team, developing client relationships, managing stock, and maintaining luxury standards, with opportunities to engage with elite clients and participate in local client development.