Full-time Luxury Couture Personal Shopper - Heathrow

LVMH Group; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Christian Dior Couture at Heathrow Airport in London is seeking a Full-time Sales Associate with luxury sales expertise to develop client relationships and become a specialist in Dior couture.

Responsibilities include greeting and advising customers, driving loyalty through 1-2-1 personal shopper-style sales, and maintaining product knowledge across categories and campaigns. Fluency in a second language is preferred.

Qualifications

• Previous experience in luxury fashion.
• Excellent communication and relationship-building skills.
• An existing client book (preferred).
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and boutique performance on a daily and weekly basis
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department/boutique.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.

Skills

Luxury fashion experience

Communication skills

Client book

Passion for Dior collections

Knowledge of fashion trends

Second language

Job description

Christian Dior Couture at Heathrow Airport in London is seeking a Full-time Sales Associate with luxury sales expertise to develop client relationships and become a specialist in Dior couture.

Responsibilities include greeting and advising customers, driving loyalty through 1-2-1 personal shopper-style sales, and maintaining product knowledge across categories and campaigns. Fluency in a second language is preferred.