Luxury Beauty Counter Manager & Coach

The Estée Lauder Companies; Bracknell; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Estée Lauder Companies are seeking a dynamic Counter Manager to lead a team of Sales Associates in Bracknell. You will coach and develop staff to meet sales, service, and operational goals while delivering exceptional customer experiences.

Own the store’s business plan, recruit and retain customers through strategic events, and manage customer relationships with a focus on prestige beauty. A fast-paced retail environment will benefit from your leadership and coaching skills.

Qualifications

• Ideal candidates have retail sales experience and demonstrated leadership.
• A background in strategic planning and execution is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work autonomously while contributing to the team.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile store business plan to recruit and retain customers through strategic targeting and in-store events.
• Lead customer relationship management and front-line marketing initiatives to drive prestige beauty sales.

Skills

Verbal and written communication

Interpersonal skills

Customer service excellence

Results-oriented

Team leadership

Coaching and development

Business planning

Autonomous work

Diplomacy and tact

Networking

Attention to detail

Tools

Microsoft Excel

Email systems

Job description

The Estée Lauder Companies are seeking a dynamic Counter Manager to lead a team of Sales Associates in Bracknell. You will coach and develop staff to meet sales, service, and operational goals while delivering exceptional customer experiences.

Own the store’s business plan, recruit and retain customers through strategic events, and manage customer relationships with a focus on prestige beauty. A fast-paced retail environment will benefit from your leadership and coaching skills.