Luxury Beauty Boutique Manager

The Estee Lauder Companies Inc.; Oxford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Jo Malone London is seeking an inspirational Assistant Boutique Manager to elevate customer experience and lead a showroom team in delivering the brand promise. You will host visitors, coordinate events, and ensure the boutique runs smoothly in line with The Estée Lauder Companies’ standards.

The ideal candidate blends warmth with a can-do attitude, excels in service storytelling, and can manage daily operations, stock, and staff in a fast-paced luxury retail environment.

Qualifications

• Proven retail management/assistant retail management experience.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with retail operations including inventory and cash reconciliation.
• Ability to work retail hours including days, nights, weekends and events.
• Proven track record of leading a team to achieve sales and customer service targets.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard
• Drive an omni-channel approach

Skills

Retail management

Customer service

Sales targets

Staff scheduling

In-store events

Inventory control

Team leadership

Cash reconciliation

Tools

POS software

Microsoft Office

Job description

Jo Malone London is seeking an inspirational Assistant Boutique Manager to elevate customer experience and lead a showroom team in delivering the brand promise. You will host visitors, coordinate events, and ensure the boutique runs smoothly in line with The Estée Lauder Companies’ standards.

The ideal candidate blends warmth with a can-do attitude, excels in service storytelling, and can manage daily operations, stock, and staff in a fast-paced luxury retail environment.