Boutique Store Leader: Events & Guest Experience

The Estée Lauder Companies; Somerton; Hybrid; GBP 26,000 - 42,000; Full time

Job summary

Jo Malone London is seeking an Assistant Boutique Manager to elevate store performance, lead a dynamic team, and deliver exceptional customer experiences. You will host events, coach staff, and ensure outstanding service while aligning with the Brand’s vision across boutique operations.

As part of The Estée Lauder Companies, you’ll drive sales, manage inventory, and maintain premium VM standards, supporting the Boutique Manager in running the store and stepping in during absences.

Qualifications

• Proven retail management/assistant retail management experience.
• Ability to deliver inspirational, authentic and personalized customer service.
• Experience in setting sales targets, customer service targets and staff scheduling.
• Experience in store events and in-store collaborations.
• Ability to work retail hours including days, nights, weekends and events.
• Applicants must be able to provide proof of right to live and work in the country if invited to interview.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in-store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard and timely manner
• Drive an omni-channel approach in response to competitor activity

Skills

Retail management

Customer service

Team leadership

Sales planning

Event hosting

Inventory management

POS software

Microsoft Office

Tools

Retail POS software

Microsoft Office

Job description

Jo Malone London is seeking an Assistant Boutique Manager to elevate store performance, lead a dynamic team, and deliver exceptional customer experiences. You will host events, coach staff, and ensure outstanding service while aligning with the Brand’s vision across boutique operations.

As part of The Estée Lauder Companies, you’ll drive sales, manage inventory, and maintain premium VM standards, supporting the Boutique Manager in running the store and stepping in during absences.