Boutique Operations Lead — People, Sales & Events

The Estée Lauder Companies; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Estée Lauder Companies is looking for an Assistant Boutique Manager at JoMaloneLondon in Greater London. The role involves hosting visitors, showcasing products, managing the team, and overseeing store operations.

Key responsibilities include delivering exceptional customer service, maximizing sales performance, and organizing in-store events. Ideal candidates will have proven retail management experience and the ability to inspire and coach staff. This is a fantastic opportunity in a fast-paced environment.

Qualifications

• Proven retail management or assistant retail management experience.
• Ability to provide inspirational, authentic, and personalized customer service.
• Experience with business planning, setting sales targets, and sales analysis.

Responsibilities

• Deliver exceptional customer service.
• Maximize sales performance and productivity.
• Manage staff and develop them through coaching.
• Communicate effectively across departments.
• Create, organize, and execute in-store events.

Skills

Inspirational customer service

Retail management experience

Coaching and developing staff

Sales analysis

Inventory management

Tools

Retail point-of-sale software

Microsoft Office

Job description

Estée Lauder Companies is looking for an Assistant Boutique Manager at JoMaloneLondon in Greater London. The role involves hosting visitors, showcasing products, managing the team, and overseeing store operations.

Key responsibilities include delivering exceptional customer service, maximizing sales performance, and organizing in-store events. Ideal candidates will have proven retail management experience and the ability to inspire and coach staff. This is a fantastic opportunity in a fast-paced environment.