Luxury Boutique Manager — Customer Experience & Events

The Estee Lauder Companies Inc.; Oxford; In loco; GBP 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

Jo Malone London, part of The Estée Lauder Companies Inc., seeks an Assistant Boutique Manager to drive store success through leadership, coaching and guest experience. You will support the Boutique Manager, host events, and ensure seamless daily operations while upholding brand standards.

Ideal candidates show warmth, a can-do attitude and strong service storytelling. You will manage staff, sales targets, and omni-channel initiatives in a fast-paced luxury retail environment.

Competenze

• Proven retail management/assistant retail management experience.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience with business planning: setting sales targets, analyzing sales, and staff scheduling.
• Retail operations experience including inventory management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced environment.
• Proof of right to live and work in the country if invited for interview.

Mansioni

• Deliver exceptional customer service.
• Maximise sales performance and productivity.
• Team management.
• Communicate effectively.
• Build collaborative relationships across department store.
• Create, organise and execute in-store events.
• Effectively manage stock and inventory.
• Maintain high visual merchandising standards.

Conoscenze

Retail management

Customer service

Team leadership

Sales targets

Strumenti

POS software

Descrizione del lavoro

Jo Malone London, part of The Estée Lauder Companies Inc., seeks an Assistant Boutique Manager to drive store success through leadership, coaching and guest experience. You will support the Boutique Manager, host events, and ensure seamless daily operations while upholding brand standards.

Ideal candidates show warmth, a can-do attitude and strong service storytelling. You will manage staff, sales targets, and omni-channel initiatives in a fast-paced luxury retail environment.