Luxury Beauty Boutique Lead

The Estee Lauder Companies Inc.; Somerton; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Jo Malone London is seeking an inspirational Assistant Store Manager to lead our boutique team, coach sales associates and deliver exceptional customer service while upholding the World of Jo Malone experience.

You will work across events, manage stock, and ensure store standards, with flexibility to work retail hours including weekends and evenings. The role offers training and development within a leading prestige beauty house.

Qualifications

• Proven retail management experience in cosmetics.
• Ability to provide inspirational, authentic customer service.
• Supervisory experience with coaching/mentoring others.

Responsibilities

• Deliver exceptional customer service
• Maximise sales performance and productivity
• Team management
• Communicate effectively
• Build collaborative relationships across department store
• Create, organise and execute in store events
• Effectively manage stock and inventory
• Maintain high VM standards and work environment
• Complete administrative tasks to a high standard and in a timely manner
• Be aware of competitor activity and drive an omni-channel approach

Skills

Retail management

Customer service

Team leadership

Coaching

Tools

Retail POS

Job description

Jo Malone London is seeking an inspirational Assistant Store Manager to lead our boutique team, coach sales associates and deliver exceptional customer service while upholding the World of Jo Malone experience.

You will work across events, manage stock, and ensure store standards, with flexibility to work retail hours including weekends and evenings. The role offers training and development within a leading prestige beauty house.