Boutique Experience Manager

The Estee Lauder Companies Inc.; St Albans; In loco; GBP 25.000 - 40.000; Tempo pieno

Descrizione del lavoro

The Estee Lauder Companies Inc. - Jo Malone London boutique is seeking a passionate Boutique Manager who will elevate service, events and guest experiences. You will lead a small team, coach staff to deliver exceptional customer service and ensure the brand vision is brought to life in-store.

In this role you will host events, manage daily operations, optimise sales, and maintain VM standards while coordinating with corporate colleagues and clients to create memorable fragrance experiences.

Competenze

• Proven retail management/assistant retail management experience.
• Ability to provide inspirational, authentic and personalized customer service.
• Experience setting sales targets, staff scheduling and sales analysis.
• Retail operations experience including inventory and cash reconciliation.
• Proven track record leading a team to achieve sales and service targets.
• Experience creating and executing in-store events.
• Flexibility to work retail hours, including weekends and events.
• Right to live and work in the country if invited to interview.

Mansioni

• Deliver exceptional customer service.
• Maximise sales performance and productivity.
• Team management and coaching.
• Communicate effectively with colleagues and guests.
• Build collaborative relationships with clients and partners.
• Create, organise and execute in-store events.
• Effectively manage stock and inventory.
• Maintain high VM standards and working environment.
• Complete administrative tasks to a high standard and in a timely manner.
• Engage in internal platforms and reporting systems; support omni-channel approach.

Conoscenze

Retail management

Customer service

Sales targets

Staff scheduling

Inventory management

Event coordination

Cash reconciliation

Descrizione del lavoro

The Estee Lauder Companies Inc. - Jo Malone London boutique is seeking a passionate Boutique Manager who will elevate service, events and guest experiences. You will lead a small team, coach staff to deliver exceptional customer service and ensure the brand vision is brought to life in-store.

In this role you will host events, manage daily operations, optimise sales, and maintain VM standards while coordinating with corporate colleagues and clients to create memorable fragrance experiences.