Luxury Beauty Account Manager: Lead & Elevate Client Experience

CHANEL; Guildford; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Retail Discounts

Employee Assistance Programme

Arts & Culture Tickets

Service Awards Programme

Job summary

CHANEL is seeking an Account Manager in Guildford to lead a dynamic beauty counter, inspire the team, and uphold the CHANEL brand in-store. You will drive retail excellence, coach staff, manage day-to-day operations and build strong client relationships while delivering exceptional client experiences.

Reporting to the Business Manager, you will contribute to business planning, forecast KPIs, and collaborate with retail teams to optimize counter performance.

Qualifications

• Proven leadership experience in luxury or premium retail.
• Ability to coach a diverse team and foster collaboration.
• Strong clienteling and relationship-building skills.

Responsibilities

• Lead a high-performing team with a focus on collaboration and empowerment.
• Oversee recruitment, onboarding, training and performance feedback.
• Contribute to business planning, forecast trends and drive growth.
• Manage day-to-day counter operations, stock and reporting.

Skills

Leadership

Coaching

Retail management

Clienteling

Strategic thinking

Job description

CHANEL is seeking an Account Manager in Guildford to lead a dynamic beauty counter, inspire the team, and uphold the CHANEL brand in-store. You will drive retail excellence, coach staff, manage day-to-day operations and build strong client relationships while delivering exceptional client experiences.

Reporting to the Business Manager, you will contribute to business planning, forecast KPIs, and collaborate with retail teams to optimize counter performance.