Luxury Beauty Account Manager – Lead Client Experience

cc; Cheshunt; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Private Medical Insurance

Retail Discounts

Employee Assistance Programme

Cycle Scheme

Arts & Culture Ticket Discounts

Job summary

CHANEL is seeking an Account Manager for the Fragrance & Beauty division in Boots Cheshunt. You will lead a dynamic team, drive retail excellence, and uphold CHANEL’s brand image while coaching and mentoring staff on counter operations and client experiences.

With strong business acumen, you will strengthen in-store presence, manage day-to-day operations, and deliver exceptional client experiences. This role emphasizes leadership, recruitment, and cross-functional collaboration in a premium

Qualifications

• Proven leadership experience in a luxury or premium retail environment.
• Ability to coach and develop a diverse team while fostering collaboration.
• Passion for creating memorable, client-centric experiences.

Responsibilities

• Inspire, develop, and manage a high-performing team with a focus on collaboration and empowerment.
• Lead onboarding and ongoing training ensuring product knowledge, service excellence and compliance.
• Set and review team goals, provide performance feedback, support career development plans.
• Recruit new clients and support clienteling initiatives to deepen relationships.

Skills

Leadership

Coaching

Clienteling

Team motivation

Job description

CHANEL is seeking an Account Manager for the Fragrance & Beauty division in Boots Cheshunt. You will lead a dynamic team, drive retail excellence, and uphold CHANEL’s brand image while coaching and mentoring staff on counter operations and client experiences.

With strong business acumen, you will strengthen in-store presence, manage day-to-day operations, and deliver exceptional client experiences. This role emphasizes leadership, recruitment, and cross-functional collaboration in a premium