Skin Spa Receptionist (23.1hrss/pw)

Clarins Group; Dartford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Clarins Group is seeking a Spa Team member in Dartford to greet clients, promote Clarins services and products, and manage bookings. The role emphasizes delivering a premium customer experience and maintaining brand standards within a busy spa environment.

You will engage clients, support in-upselling treatments and products, and help ensure smooth daily operations while upholding GDPR and data quality guidelines.

Qualifications

• Experience in spa or beauty retail preferred.
• Strong customer service and communication skills.
• Ability to manage bookings and diary efficiently.

Responsibilities

• Greet clients professionally with a premium Clarins welcome.
• Proactively introduce Clarins services and products to customers.
• Manage client queries and support a seamless spa journey.

Skills

Customer service

Upselling

Communication

Organisation

Brand ambassador

Tools

C-Link

Booxi

Job description

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Date: 2 Oct 2026

Location: Dartford, GB, DA9 9SA

Company: CLARINS

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

Delivering an exceptional Clarins experience

• Greet all clients professionally, ensuring a premium Clarins welcome.
• Proactively introduce all customers to Clarins services, treatments and products.
• Confidently manage customer queries or objections and support in delivering a seamless spa journey.

Client and diary management

• Lead in recruiting new customers, retaining and reactivating regular customer base.
• Efficiently manage treatment bookings and therapist schedules to ensure smooth daily operations.
• Oversee diary management with a focus on maximising treatment room occupancy and therapist availability.
• Proactively monitor online bookings to ensure effective scheduling and resolve any clashes or gaps.
• Support client retention by organising follow-ups and confidently managing rebooking to encourage loyalty and repeat visitation.

Knowing your offer

• Develop strong knowledge of Clarins products and services to confidently support client enquiries and recommend suitable treatment or product options.

Brand representation

• Reflect Clarins values through excellent grooming, communication and customer care.
• Maintain an awareness of competitor activity and share relevant observations with the Spa team to help support brand positioning and customer experience.
• Encourage customer engagement with Clarins social media campaigns and brand initiatives.

Driving business performance

• Share weekly observations on client activity and highlight any opportunities to increase bookings or product sales, as well as flag any challenges to the Business Manager.
• Actively encourage rebooking of treatments and promote repeat visits to support customer retention and occupancy.
• Confidently introduce customers to treatment upgrades, add-on services and relevant retail products to enhance their experience.
• Support therapists by identifying opportunities to recommend products or treatments based on client needs and preferences.
• Assist with the organisation and promotion of in-spa events, launches and seasonal activities to help drive bookings and sales.
• Maintain awareness of treatment and retail KPIs, supporting the team in achieving daily targets through excellent customer service.
• Ensure accurate use of digital tools (e.g. C-Link) to capture client data and support future business growth and targeted follow-ups.

Ensuring operations excellence

• Maintaining up to date knowledge of GDPR compliance and follow escalation process if required
• Maintain accurate customer data using internal digital tools (e.g. C-Link and Booxi) while respecting GDPR guidelines
• Follow all retail operational guidelines including risk assessment and health and safety
• Uphold high standards of hygiene and a brand-aligned professional image.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).