Lux Room Attendant – 5-Star Hospitality

Fairmont Hotels & Resorts; Knutsford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Spa and golf discounts

Colleague restaurant

Training and development opportunities

Pension and benefits

Generous holiday entitlement

Job summary

Fairmont Cheshire, The Mere on site in Knutsford, Cheshire, North-West England, seeks a Room Attendant to deliver immaculate guest rooms, maintain high hygiene standards and ensure VIP rooms receive expert, personalised attention. You will work within a luxury hospitality team, upholding brand standards and delivering exceptional guest experiences.

Join a prestigious 5-star property with a strong emphasis on training, career development, and colleague benefits including discounts, pension, and

Qualifications

• 1 year of housekeeping or cleaning experience is preferred within a luxury hotel environment.
• Strong attention to detail and pride in delivering exceptional standards.
• Understanding of cleaning procedures, hygiene standards, and room presentation.
• Knowledge of UK health & safety regulations, including COSHH.
• Ability to work independently and as part of a team.
• Good time-management skills and the ability to prioritise tasks.
• Professional, courteous, and guest-focused attitude.
• Physical ability to meet the demands of the role, including manual handling.

Responsibilities

• Prepare and service guest rooms to Fairmont’s exacting luxury standards.
• Ensure impeccable cleanliness and presentation of bedrooms, bathrooms, and amenities.
• Replenish linens, towels, and guest supplies with care and consistency.
• Report maintenance issues promptly, ensuring rooms remain in perfect condition.
• Handle guest belongings and privacy with the utmost respect and discretion.
• Support VIP room preparations, ensuring personalised touches and flawless presentation.
• Maintain housekeeping trolleys and storage areas in a clean, organised, and fully stocked state.
• Respond to guest requests with warmth, professionalism, and a guest‑first mindset.
• Collaborate with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness.
• Follow all cleaning procedures, including deep‑cleaning schedules and brand standards.
• Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling.
• Participate in daily briefings and training sessions to stay aligned with service expectations.
• Support lost‑and‑found procedures with accuracy and confidentiality.
• Contribute to a positive, respectful, and team‑focused working environment.
• Uphold Fairmont grooming, communication, and service standards at all times.

Skills

Attention to detail

Guest-focused

Teamwork

Time management

Independent working

Health & safety

Physical fitness

Luxury hospitality

Job description

Fairmont Cheshire, The Mere on site in Knutsford, Cheshire, North-West England, seeks a Room Attendant to deliver immaculate guest rooms, maintain high hygiene standards and ensure VIP rooms receive expert, personalised attention. You will work within a luxury hospitality team, upholding brand standards and delivering exceptional guest experiences.

Join a prestigious 5-star property with a strong emphasis on training, career development, and colleague benefits including discounts, pension, and