In-Room Dining Manager

Cambridge House, Auberge Collection; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cambridge House, Auberge Collection in London is seeking an In-Room Dining Manager to oversee the full in-room dining experience, guiding a dedicated team and delivering service that reflects the House’s luxury philosophy. You will drive operational excellence, curate a refined menu focus, and ensure 24-hour personalized service with discreet, anticipatory delivery for guests.

The role emphasizes staff coaching, scheduling, health and safety compliance, and seamless collaboration with culinary

Qualifications

• Proven experience in luxury in-room dining operations.
• Strong understanding of personalised guest expectations.
• Experience developing and guiding teams in a high-detail service environment.

Responsibilities

• Oversee the seamless daily rhythm of the in-room dining service with excellence in presentation and timing.
• Ensure guest orders are delivered with precision and discretion reflecting luxury standards.
• Coordinate with culinary and service teams to ensure smooth communication and efficient workflow.
• Manage and support the in-room dining team with clear communication and calm coordination.
• Monitor service standards and incorporate guest feedback into practice.
• Oversee ordering systems, POS accuracy, and service logistics for efficiency.
• Lead training, coaching and development of colleagues to deliver memorable moments.
• Manage rotas to ensure coverage across all service periods, including late nights.
• Ensure compliance with health, safety, hygiene and licensing requirements.
• Maintain food safety practices, FIFO stock rotation and allergen management.
• Monitor departmental expenses and minimise wastage to support financial performance.
• Collaborate with departments to refine and elevate the in-room dining offering.

Skills

Luxury in-room dining

Team leadership

Guest-focused service

Operational coordination

Allergen management

Job description

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital's most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life. For more information: auberge.com/cambridgehouse/ Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As In-Room Dining Manager at Cambridge House, you will oversee the full in-room dining experience, ensuring service is seamless, intuitive and reflective of the House’s values and philosophy. You will be responsible for guiding a dedicated team, establishing operational excellence, and creating a culture where detail, timing and guest preference are second nature. This role will have a focus on providing a highly personalised service with 24-hour accessibility, a refined menu curation and discreet, anticipatory delivery.

Key Responsibilities

• Oversee the seamless daily rhythm of the in-room dining service, ensuring consistent excellence in presentation, timing, and guest satisfaction.
• Ensure all guest orders are delivered with precision, discretion, reflecting the highest standards of luxury service.
• Coordinate closely with culinary and service departments to ensure smooth communication, intuitive collaboration, and a naturally efficient workflow.
• Manage and support team members within the in-room dining department, ensuring clear communication, calm coordination, and consistently elevated service delivery.
• Monitor service standards across all guest interactions, ensuring feedback is thoughtfully received, promptly acted upon, and meaningfully embedded into practice.
• Oversee ordering systems, POS accuracy, and service logistics to ensure operational efficiency that feels effortless and quietly assured.
• Drive the training, coaching and development of colleagues, nurturing product knowledge, service confidence and a passion for creating unforgettable guest moments.
• Manage rotas and scheduling to ensure well-balanced coverage across all service periods, including the demands of late-night service.
• Ensure full compliance with all health, safety, hygiene, and licensing requirements, maintaining an environment of calm order and absolute professionalism.
• Ensure full compliance with food safety and hygiene standards, including correct food handling procedures, stock rotation (FIFO), expiry date controls and allergen management to maintain the highest levels of guest safety and quality.
• Responsible for financial performance by monitoring departmental expenses, controlling food and beverage costs and minimising wastage.
• Collaborate with the various departments to continuously refine and elevate the in-room dining offering, shaping moments that feel both seamless and memorable.

Qualifications

• Proven experience within a luxury in-room dining operation, with a strong understanding of personalised guest expectations.
• Experience managing and developing team members in a fast-paced, high-detail service environment.
• Excellent organisational skills with the ability to manage multiple priorities calmly and effectively.
• Strong communication skills and a naturally attentive, service-led approach.
• Good understanding of hotel systems, ordering platforms and service logistics.
• A passion for refined dining experiences and creating memorable guest moments.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge