In-Room Dining Manager

Auberge Resorts Collection; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Staff housing allowance

Job summary

Auberge Collection’s Cambridge House seeks an experienced In-Room Dining Manager to oversee an exclusive in-room dining program in a luxury London townhouse. You will guide a dedicated team, maintain operational excellence, and deliver highly personalised guest experiences around the clock.

The role emphasizes meticulous service, refined menu curation, and discreet delivery while upholding health, safety and licensing standards.

Qualifications

• Proven experience within a luxury in-room dining operation.
• Strong understanding of personalised guest expectations.
• Experience managing and developing team members in a fast-paced, high-detail service environment.
• Excellent organisational skills and ability to manage multiple priorities calmly.
• Strong communication and attentive, service-led approach.
• Good understanding of hotel systems and service logistics.

Responsibilities

• Oversee the in-room dining service daily rhythm, ensuring excellence in presentation, timing and guest satisfaction.
• Ensure orders are delivered with precision and discretion to reflect luxury standards.
• Coordinate with culinary and service teams for smooth communication and efficient workflow.
• Lead and supporting team members with clear communication and elevated service delivery.
• Monitor guest interactions, solicit feedback and embed improvements into practice.
• Oversee ordering systems, POS accuracy and service logistics for seamless operations.
• Drive training and development to enhance product knowledge and service confidence.
• Manage rotas to ensure balanced coverage across service periods, including late-night shifts.
• Ensure compliance with health, safety, hygiene and licensing requirements.

Skills

Luxury service

Team leadership

Organisational skills

Communication skills

Hotel systems knowledge

Allergen management

Tools

POS systems

Ordering platforms

Job description

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As In-Room Dining Manager at Cambridge House, you will oversee the full in-room dining experience, ensuring service is seamless, intuitive and reflective of the House’s values and philosophy. You will be responsible for guiding a dedicated team, establishing operational excellence, and creating a culture where detail, timing and guest preference are second nature. This role will have a focus on providing a highly personalised service with 24-hour accessibility, a refined menu curation and discreet, anticipatory delivery.

Key Responsibilities

• Oversee the seamless daily rhythm of the in-room dining service, ensuring consistent excellence in presentation, timing, and guest satisfaction.


• Ensure all guest orders are delivered with precision, discretion, reflecting the highest standards of luxury service.


• Coordinate closely with culinary and service departments to ensure smooth communication, intuitive collaboration, and a naturally efficient workflow.


• Manage and support team members within the in-room dining department, ensuring clear communication, calm coordination, and consistently elevated service delivery.


• Monitor service standards across all guest interactions, ensuring feedback is thoughtfully received, promptly acted upon, and meaningfully embedded into practice.


• Oversee ordering systems, POS accuracy, and service logistics to ensure operational efficiency that feels effortless and quietly assured.


• Drive the training, coaching and development of colleagues, nurturing product knowledge, service confidence and a passion for creating unforgettable guest moments.


• Manage rotas and scheduling to ensure well-balanced coverage across all service periods, including the demands of late-night service.


• Ensure full compliance with all health, safety, hygiene, and licensing requirements, maintaining an environment of calm order and absolute professionalism.


• Ensure full compliance with food safety and hygiene standards, including correct food handling procedures, stock rotation (FIFO), expiry date controls and allergen management to maintain the highest levels of guest safety and quality.


• Responsible for financial performance by monitoring departmental expenses, controlling food and beverage costs and minimising wastage.


• Collaborate with the various departments to continuously refine and elevate the in-room dining offering, shaping moments that feel both seamless and memorable.

Qualifications

• Proven experience within a luxury in-room dining operation, with a strong understanding of personalised guest expectations.


• Experience managing and developing team members in a fast-paced, high-detail service environment.


• Excellent organisational skills with the ability to manage multiple priorities calmly and effectively.


• Strong communication skills and a naturally attentive, service-led approach.


• Good understanding of hotel systems, ordering platforms and service logistics.


• A passion for refined dining experiences and creating memorable guest moments.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge